Help & Frequently Asked Questions (FAQ):

Welcome to the CyberFox TCG Help Center. Below you will find answers to common questions regarding our Perth dispatch timelines, card protection standards, upgrade kits, and store policies.
What payment methods do you accept?

We support all major secure checkout options powered by Shopify:

  • Credit / Debit Cards: Visa, MasterCard, American Express
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay
  • PayPal
How do I track my order?

Once Australia Post scans your parcel at the dispatch depot, an automated confirmation email with your Australia Post tracking number will be sent to your email address. You can click the link in your email to track transit milestones directly.
Can I modify or cancel my order before it ships?

Because orders placed before 12:00 PM AWST are prepared immediately, please contact us via our Contact page as soon as possible. If your parcel has not yet been collected by Australia Post, we will gladly update or cancel your order.
What is your return policy?

In accordance with Australian Consumer Law (ACL):

  • Damaged or Incorrect Items: If an item arrives damaged or differs from what you ordered, contact us within 48 hours of delivery with photos. We will provide an immediate replacement or full refund.
  • Change of Mind: We accept change-of-mind returns on single cards and sealed kits within 14 days of delivery, provided all cards remain unplayed, sealed in their original protective sleeves/toploaders, and in the exact condition dispatched. Return postage for change of mind is the customer's responsibility.
A card or kit I need is sold out. Will you restock it?

Yes. We regularly open fresh sealed product and update our singles catalog. If a card or kit is out of stock, reach out through our Contact page so we can prioritize that card in our next sorting run.
How does the Deck Builder bulk importer work?

Our Deck Builder tool allows you to paste complete text decklists (e.g., 3x Pyramid Song, 2x Judy Álvarez). The system automatically matches your list against live store inventory so you can add all available singles to your cart in a single click.
What is an Upgrade Package?

Our Upgrade Packages are curated bundles designed to take pre-constructed starter decks straight into competitive viability. Each kit includes:

  • 10–12 Curated Singles: Hand-picked staples and engine cards that fix the consistency issues of base starter decks.
  • Itemized Swap Guide: A step-by-step card replacement list showing exactly which starter cards to remove and which upgrades to insert.
Are all cards authentic?

Yes. 100% of our singles, upgrade kits, and sealed products are officially licensed and sourced from legitimate distribution channels. We do not sell proxies or counterfeit cards.
How do you package and protect cards during transit?

We treat your cards with collector-grade care to ensure they arrive in tournament-ready condition:

  1. Sleeve: Each single card is immediately placed into an acid-free penny sleeve.
  2. Toploader: Cards are secured inside rigid plastic toploaders or semi-rigid holders.
  3. Team Bag Seal: Sleeved toploaders are sealed inside a water-resistant team bag to prevent shifting and moisture exposure.
  4. Reinforced Mailer: The package is cushioned between rigid cardboard backing and shipped inside a protective padded bubble mailer or rigid cardboard mailer.
What condition are your single cards in?

Every single card listed on CyberFox TCG is guaranteed Near Mint (NM) condition unless explicitly stated otherwise in the product title.

  • Near Mint (NM): Pack-fresh, unplayed cards with clean surfaces, sharp corners, and no visible play wear or edge whitening.
Do you offer in-person pickup in Perth?

At this time, CyberFox TCG operates strictly as an online dispatch facility to ensure fast packing and turnaround times. In-person warehouse collections are not available.
Where are you based, and when will my order ship?

All orders are packaged and dispatched directly from Perth, Western Australia.

  • Same-Day Dispatch Cutoff: Orders placed before 12:00 PM AWST Monday through Friday are processed and handed to Australia Post the same business day.
  • Orders placed after 12:00 PM AWST, over the weekend, or on WA public holidays ship on the following business day.
Do you offer free shipping?

Yes. We offer Free Australia-Wide Standard Shipping on all orders over $20.00 AUD.

  • For orders under $20.00 AUD, standard Australia Post tracked shipping is calculated at checkout.
  • Express Post upgrades are available at checkout for urgent tournament deliveries.
How long does delivery take?

Estimated delivery windows via Australia Post:

  • Perth & Metro WA: 1–2 business days.
  • Regional WA: 2–4 business days.
  • Interstate (NSW, VIC, QLD, SA, TAS, ACT):Standard Tracked: 3–6 business days.Express Post: 1–3 business days.